Returns & Exchanges

At PayMore Bothell, we want you to be completely satisfied with your electronics purchase, which is why we offer a 15-day return policy on all certified pre-owned devices. If your item is defective or doesn't meet your expectations, we provide hassle-free exchanges or full refunds to ensure your tech needs are met.

Return Process

• 1.
  Verify Eligibility

  Ensure your return is within the 15-day window from the date of purchase and that the item is in its original condition with all included accessories.

• 2.
  Gather Documentation

  Locate your original sales receipt or digital invoice and bring a valid form of government-issued identification to process the transaction.

• 3.
  Visit Our Bothell Store

  Bring the device to our physical location where a technician will perform a quick diagnostic check to verify the device's functionality and serial number.

• 4.
  Receive Refund or Exchange

  Once approved, choose between an immediate refund to your original payment method or a store credit to upgrade to a different piece of electronic equipment.